Getting “Buy In” From Your Family to Build the Law Firm of Your Dreams
Life is not a solo act. It’s a huge collaboration, and we all need to assemble around us the people who care about us and support us in times of strife. –Tim Gunn No man is an island unto himself. –John Donne You can’t conduct business in a vacuum, and you won’t achieve success by […]
2017 Year-End Review: Celebrating Your Successes
When we focus on our gratitude, the tide of disappointment goes out and the tide of love rushes in. —Kristin Armstrong As you continue to take a look back at 2017, hopefully by now you have reflected on things that went wrong in your law firm and what you can learn from them. Before we […]
2017 Year-End Review: Lessons from Your Mistakes
Your most unhappy customers are your greatest source of learning. —Bill Gates Mistakes are never fun to experience—and even less fun to revisit. However, the most successful people in law (or in any business) know that we have no greater teacher than our failures. As you continue your evaluation of how your law firm […]
Having a “Mystery Shopper” Investigate Your Law Firm—What You Can Learn
When you’re evaluating your law firm practices to see what’s working, what isn’t working and what needs to be tweaked… your best source of intel ironically won’t be your current clientele. Rather, it’s with the people who didn’t become clients, or stopped being clients—the ones who got away. Unfortunately, gaining that intel is elusive. As […]
Streamlining Your Law Firm’s KPI: Numbers You Need to Know
Your law firm is a business, and every business is a numbers game. You know how your business is trending when certain numbers go up or down. We refer to these metrics as Key Performance Indicators or KPI. Examples of good Key Performance Indicators include: Number of Incoming and Outgoing Calls Time spent per phone […]
Turning Frustrations Into Gold: How to Benefit From Your Law Firm’s Mistakes
As Robert Kiyosaki says, “Don’t waste a good mistake. Learn from it.” Mistakes happen to everyone. Whether a client left your firm in a fit of rage or you just noticed $50,000 missing from your account, it is easy to become frustrated when things don’t go the way we want. So, what next? Is there […]
Turning Frustrations Into Gold: How to Benefit From Your Law Firm’s Mistakes
As Robert Kiyosaki says, “Don’t waste a good mistake. Learn from it.” Mistakes happen to everyone. Whether a client left your firm in a fit of rage or you just noticed $50,000 missing from your account, it is easy to become frustrated when things don’t go the way we want. So, what next? Is there […]
5 Clever Systems You Can Build for Your Law Firm
Wouldn’t it be awesome if some omniscient being wrote out everything you’ll ever need to run your firm? Imagine a book containing a comprehensive catalogue of systems to run all the work you’ll ever need to do vis a vis marketing, managing, maintaining your finances and technology, and other types of operations? Life would be […]
Inspect What You Expect: The Power of the Stockdale Paradox When Planning Your Law Firm’s Future
Once you’ve gathered and analyzed the key metrics for your firm, it’s time to inspect what you expect – and this is where the Stockdale Paradox comes into play. Named after admiral Jim Stockdale, the Stockdale Paradox says that, “You must have faith that you will win in the end, no matter the circumstances, and […]
A pledge: My business is not different.
You probably have heard me ask for this pledge as a mantra from new disciples, “My business is not different.” Wonder why? Well, as business owners, when people are beginning to learn the way to run a healthy business, at some point, the tactics or strategies that are less palatable inevitably lead them to say […]