7. Setting Clear Expectations:
a. We don’t have a new client onboarding process.
b. We often miss out on communicating expectations clearly during the onboarding process.
c. Clear communication of expectations, both from our side and the client's side, is a cornerstone of our onboarding process. These expectations include but are not limited to what the client wants the outcome of their case to be, what we believe the outcome of their case will likely be, how our firm manages communication and how we expect the client to respond.